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DON’T LET PROBLEM PEOPLE GET TO YOU!
Whether it’s a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.
Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people. This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
This book will help you to:
- Understand what makes difficult people tick and how best to handle them
- Learn ways to confidently stand up to others and resist the urge to attack back
- Develop strategies to calmly navigate emotionally-charged situations
- Deal with all kinds of difficult people – hostile, manipulative and the impossible
- Know when to choose your battles, and when to walk away
Why let someone else’s bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
- Sales Rank: #388358 in Books
- Brand: imusti
- Published on: 2015-01-07
- Released on: 2014-12-24
- Original language: English
- Number of items: 1
- Dimensions: 8.50" h x .68" w x 5.50" l, .0 pounds
- Binding: Paperback
- 208 pages
- John Wiley Sons Ltd
Review
Everything Hasson writes about is practical and easy to understand, making it ideal for anybody who sometimes finds it hard to talk to people (February 2015, PA Life)
From the Back Cover
DON'T LET PROBLEM PEOPLE GET TO YOU!
Whether it's a manager who keeps moving the goal posts, an uncooperative colleague, negative friend, or critical family member, some people are just plain hard to get along with.
Often, your immediate response is to shrink or sulk, become defensive or attack. But there are smarter moves to make when dealing with difficult people.
This book explains how to cope with a range of situations with difficult people and to focus on what you can change.
This book will help you to:
- Understand what makes difficult people tick and how best to handle them
- Learn ways to confidently stand up to others and resist the urge to attack back
- Develop strategies to calmly navigate emotionally-charged situations
- Deal with all kinds of difficult people – hostile, manipulative and the impossible
- Know when to choose your battles, and when to walk away
Why let someone else's bad attitude ruin your day? How to Deal With Difficult People arms you with all the tools and tactics you need to handle all kinds of people – to make your life less stressful and a great deal easier.
About the Author
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Most helpful customer reviews
3 of 3 people found the following review helpful.
Thorough book.
By Laura
Great book. More thorough than others. It actually has suggestions on how to practice dealing with difficult people. Easy read. Well written. And up to date.
5 of 6 people found the following review helpful.
Taming dragons
By John Gibbs
Some people know exactly how to be difficult; they're the people who bring you down with their negativity, criticism or anger, they refuse to cooperate, they're irritating, frustrating and often infuriating, and if you respond to someone else's difficult behaviour with anger and blame, withdrawal or compliance, you may end up feeling guilty, stressed or depressed, according to Gill Hasson in this book.
After discussing the differences between openly hostile behaviour, disguised hostility and passive behaviour, the author goes on to discuss ways of communicating with difficult people, including:
• Active listening, which minimises the likelihood of communication breakdown
• Minimal encouragers, being sounds and body language which should be used calmly and in a neutral way
• Questions about feelings, with the aim of developing some degree of empathy
• Controlled use of body language
• Using an appropriate degree of assertiveness
All of these actions require you to be able to control your own emotional response, something which is very difficult to do in a situation of open conflict. Moreover, as the author indicates numerous times, you need to be able to develop a high level of self-awareness, so that you can form an objective understanding of the extent to which you might be contributing to the conflict.
The book seems to concentrate on how to deal with difficult relational situations when they arise, rather than preventing such situations in the first place by investing in relationship building. Nonetheless, in my opinion this reasonably short book provides a number of useful suggestions for dealing with the sorts of situations that everyone encounters but most people dread.
1 of 2 people found the following review helpful.
Five Stars
By Rachel S.
A great therapeutic book. Helps with introspection.
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